For trips booked before your renewal date: Your previous policy provided cover for Coronavirus related claims, unless at the time of booking your trip there was something to suggest that it was unlikely to go ahead. If the border closure means that you have to cut your holiday short, you may be able to claim depending on when you bought your policy: We would consider a claim for cutting short your trip unless at the time of booking there was something to suggest that a claim might be necessary. You should contact your service providers in the first instance as they may be able to arrange a refund or rebooking. Travel Insurance policy wordings. 2020 Insure & Go Insurance Services Limited. By using our site you agree to the use of them. *Subject to the policy you choose. Download a copy of the full policy wording (including a brief keyfacts summary) for your travel insurance policy using the links below:. A travel insurance policy is an essential tool designed to help protect you from financial losses that can be incurred from a wide range of factors. If you buy a new policy it will include some cover for Coronavirus. Please note that if you decide to travel against the FCDO’s advice, you will not be covered for any subsequent claim. You can compare each travel insurance option by … They will be able to give you guidance based upon your individual circumstances. Their website can be accessed here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus. What do Insure and Go Travel Insurance reviews by customer say? All premiums are inclusive of Insurance Premium Tax (IPT) at 12% Insurance2go is a trading name of Loyal Insurance Services Ltd. By using our site you agree to the use of them. Please note that coupons or vouchers for future travel would constitute a monetary refund. Our Budget level multi-trip travel insurance covers valuables up to £100; Silver policies cover £200, Gold £400, and a Black annual policy will insure £600 of your valuables. Although your policy wording excludes all Coronavirus claims, we will now consider claims for: You have cover for Coronavirus under the terms and conditions of your previous policy, but it’s important to check the FCDO advice before you travel. You should approach your tour operators or service providers in the first instance, as they may be able to assist you or offer a refund. Coupons or vouchers for future travel would constitute a monetary refund. Claims can also be made by downloading a claim form via the following link: http://www.travelclaimsservices.com/Claims. If you decide to travel against the FCDO’s advice, you will not be covered for, Our statement about gender pay gap equality, https://www.gov.uk/guidance/travel-advice-novel-coronavirus. Please note that if you decide to travel against the FCDO’s advice, you will not be covered for any subsequent claim. Insurance2go Business is the … I STRONGLY advise that you dont bother wasting your time dealing with insure&go and … They will be able to give you guidance based upon your individual circumstances. In 2018, InsureandGo reported providing 3.1 million travel insurance policies … Please be aware there is no cover for any other Coronavirus related claims, and all other terms and conditions of the policy apply. Please also email this address if you are unable to log into your policy or download a form. if the FCDO advise that trips to France are safe, this would not include cruises around France). This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. Please also email this address if you are unable to log into your policy or download a form. Once completed, the form should be sent by email (along with electronic copies of any supporting documentation) to enquiries@travelclaimsservices.com. Factors we will take into account include the FCDO advice, UK government restrictions, and restrictions at your destination at the time of booking. If they confirm they are unable to offer any refund or only a partial refund, please make a claim either by logging into your policy (if you are an InsureandGo customer who bought directly from us, not a comparison site) or by downloading a claim form via the following link: http://www.travelclaimsservices.com/Claims. If you have to self-isolate while abroad, please contact our Medical Assistance team on +44 (0)207 748 0060. Additionally, the FCDO currently advise against all cruise travel. Lodging a travel insurance claim with us is easy, and you can even do it from your lounge room, if you like.. You'll need to have a few supporting documents handy, starting with your policy … Please note that if you decide to travel against the FCDO’s advice, you will not be covered for. You can check the current status here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus. This continues to stand, however as of 4th July a number of countries are exempt from this advice. If you are unable to arrange and/or pay for an alternative flight, please contact our Medical Assistance team on +44 (0)207 748 0060. Cancelling or cutting short your trip if you, a member of your family or travelling party, are medically diagnosed with Coronavirus or personally instructed to isolate by an NHS service or medical professional. The FCDO currently advise against all but essential travel for British nationals, but there is a growing list of countries that are exempt from this advice. Please note that this supersedes any country-specific advice (e.g. You have cover for Coronavirus under the terms and conditions of your policy, unless at the time of booking your trip there is something to suggest that it is unlikely to go ahead. This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. Factors we will take into account include the FCDO advice, UK government restrictions, and restrictions at your destination at the time of booking. If you are put into lockdown while abroad, contact our Medical Assistance team on +44 (0)207 748 0060. This will affect the level of Coronavirus cover on any trips booked prior to the renewal of your policy. Please note that if an airline or package tour operator cancels your flights/holiday, they are required to provide you with a refund. you have had ’continuous cover’). However, if the FCDO advise that you should return to the UK immediately, and you decide not to, you will not be covered for any Coronavirus-related claims that arise as a result of your decision to stay abroad (e.g. If an airline or package tour operator cancels your flights/holiday, they are required to provide you with a refund. Once completed, the form should be sent by email (along with electronic copies of any supporting documentation) to enquiries@travelclaimsservices.com. As long as the FCDO were not advising against travel to your destination when you set off, you will be covered for medical expenses if you need treatment for Coronavirus while abroad, including up to £2,000 to cover additional accommodation costs if this treatment means you need to extend your trip. However, if this means that we have to move the dates of your policy to accommodate your new travel dates, then we will assess such requests on a case by case basis, taking into account your individual circumstances. Ordinarily, claims for cancellation due to prevailing FCDO advice would not be considered until your planned date of departure. Please also email this address if you are unable to log into your policy or download a form. All rights reserved, Our statement about gender pay gap equality. Once completed, the form should be sent by email (along with electronic copies of any supporting documentation) to enquiries@travelclaimsservices.com. If you bought your travel insurance directly from InsureandGo (not through a comparison site), you can make a claim online by logging into your policy. Please note: You will not be covered for holiday cancellation until your policy start date.Choose today’s date if you want cover as soon as possible. We would consider a claim for cancellation unless at the time of booking there was something to suggest that a claim might be necessary. Please note that if you decide to travel against the FCDO’s advice, you will not be covered for any subsequent claim. This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. It look nearly 6 months to finally get my refund. Mitsui Sumitomo has appointed Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 (InsureandGo) as its authorized Representative to deal with this insurance … 2020 Insure & Go Insurance Services Limited. If they confirm they are unable to offer any refund or only a partial refund, please make a claim either by logging into your policy (if you are an InsureandGo customer who bought directly from us, not a comparison site) or by downloading a claim form via the following link: http://www.travelclaimsservices.com/Claims. If you choose to travel against the FCDO’s advice, you will not be covered for any subsequent claim. The FCDO currently advise against all but essential travel for British nationals, but there is a growing list of countries that are exempt from this advice. Yes, we will allow you to use one home visit to stay back in the UK until such time as the FCDO advise it is safe to travel back to your destination country. These factors include (but are not limited to) the need to … We would consider a claim for cancellation unless at the time of booking the FCDO were already advising against cruise travel, or there was something else to suggest that a claim might be necessary. For trips booked after your renewal date: Although you were told when your policy renewed that Coronavirus claims would not be covered, we will now consider claims for: In all cases, it’s important to keep up to date with the Foreign, Commonwealth & Development Office (FCDO) travel advice: You should check this advice, and the list of exempt countries, regularly, as it is likely to change. Unsure which level of cover you need? The FCDO currently advise against all but essential travel for British nationals, but there is a growing list of countries that are exempt from this advice. It’s important to check the FCDO advice, and the list of exempt countries, regularly, and it is likely to keep changing. if the FCDO advise that trips to France are safe, this would not include cruises around France). All rights reserved. As you would expect cover is lower than the four policies you can purchase direct on the Insure and Go … The phone number is open 24 hours a day. If they confirm they are unable to help and don’t offer any refund or only a partial refund, please make a claim either by logging into your policy (if you are an InsureandGo customer who bought directly from us, not a comparison site) or by downloading a claim form via the following link: http://www.travelclaimsservices.com/Claims. If your claim is related to COVID-19, check this help document before starting the process so that you can successfully submit a claim to us.. Given the current circumstances, such claims will now be considered up to 48 hours prior to your planned departure date. Wherever we say that we will ‘consider’ claims, this will be done in line with your policy terms and conditions, taking into account your individual circumstances. Find which type of Travel insurance you obtained below and use the download links to view the Policy Wording document.. If you contact us within 14 days of purchasing this insurance then you are entitled to a full refund providing that you have not claimed on the policy… 5 Star products and service. If they confirm they are unable to offer any refund or only a partial refund, please make a claim either by logging into your policy (if you are an InsureandGo customer who bought directly from us, not a comparison site) or by downloading a claim form via the following link: http://www.travelclaimsservices.com/Claims. Please also email this address if you are unable to log into your policy or download a form. Single trips and annual multi-trips – Purchased from … The phone number is open 24 hours a day. you had ‘continuous cover’) then trips booked before the renewal date would be covered for Coronavirus claims, regardless of when the trip is taken. Each year InsureandGo Ireland will write to you 31 days before the renewal date of your policy, and tell you about any changes to the premium or the policy terms and conditions. I am now Seven Months from the date I made a valid Claim for … You have cover for Coronavirus under the terms and conditions of your policy, but it’s important to check the FCDO advice before you travel. In the first instance, you need to try to get a refund from your tour operator or travel agent. You have cover for Coronavirus under the terms and conditions of your policy, but it’s important to check the FCDO advice before you travel. If you decide to travel against the FCDO’s advice, you will not be covered for any subsequent claim. Kids are covered for free on family policies. This means that you would only be covered for: It is vitally important that you take care to declare all relevant medical conditions to us at the point of sale, to ensure that you have a policy which meets your particular demands and needs. You can check the current FCDO advice here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus. The excuses/ "policies" they kept coming back with was RIDICULOUS. In the unlikely event that the UK closes its borders while you’re abroad, you should contact your service providers in the first instance as they may be able to assist you. If you’ll be taking away something a … If you have not had continuous cover, your renewal will be classed as a new purchase (see ‘I want to buy a new policy now’). Please note that references to Coronavirus includes COVID-19, SARS-COV-2 (Severe Acute Respiratory Syndrome Coronavirus), and any variation or mutation of these conditions. You should approach your tour operators or service providers in the first instance, as they may be able to arrange a refund or rebooking. Factors we will take into account include the FCDO advice, UK government restrictions, and restrictions at your destination at the time of booking. Please note that this supersedes any country-specific advice (e.g. They will be able to give you guidance based upon your individual circumstances. Additionally, the FCDO currently advise against all cruise travel. However, you may also contact our Medical Assistance team on +44 (0)207 748 0060 should you need to. Online customer reviews for InsureandGo are for the company as a whole and are … You can check the current status here: advising against travel to your intended destination, we will consider a claim for cancellation if you want to cancel your trip. The phone number is open 24 hours a day. If you purchased your policy before 31st January 2020 (4:00pm AEDT) and cannot travel to China while DFAT’s Smart Traveller website has a Level 4 (Do Not Travel) warning, we advise you to first contact … All InsureandGo Australia policies^ include a 14 day cooling off period. An online-only insurer, InsureandGo offers a wide range of coverage and in the UK will consider coverage for any medical conditions, includes children on annual policies … Mitsui Sumitomo has appointed Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 (InsureandGo) as its authorized Representative to deal with this insurance … From 23:59 on 12 March 2020, InsureandGo policies will contain a specific exclusion for claims relating to Coronavirus disease (COVID—19); severe acute respiratory syndrome coronavirus (SARS-COV-2) or … You can check the current status here: advising against travel to your intended destination, we will consider a claim for cancellation if you want to cancel your trip. Once completed, the form should be sent by email (along with electronic copies of any supporting documentation) to enquiries@travelclaimsservices.com. Our Gold and Black travel insurance has been rated 5 Star by the independent experts at Defaqto, meaning that these policies … InsureandGo is a UK-based travel insurance company that provides coverage for travelers living in the UK, Ireland and Australia. You can check the current FCDO advice here: You have cover for Coronavirus under the terms and conditions of your previous policy, but it’s important to check the FCDO advice before you travel. Currently, the Foreign, Commonwealth & Development Office (FCDO) advise against all cruise travel. The Gold package has been designed to bring travellers the most comprehensive policy ^ available at InsureandGo. If the FCDO are advising against travel to your intended destination, we will consider a claim for cancellation if you want to cancel your trip. You have cover for Coronavirus under the terms and conditions of your policy, unless at the time of booking your trip there was something to suggest that it was unlikely to go ahead. Factors we will take into account include the FCDO advice, UK government restrictions, and restrictions at your destination at the time of booking. They will be able to give you guidance based upon your individual circumstances. in the event that you contract the virus, or experience further delays/cancellations during your trip home). Coronavirus statement and FAQs – Click here to find out what cover is available on our policies and how this might affect you. Registered in the UK number: 05350177. Please note that cover is not in place for the time that you are back in the UK, but resumes when you return to your destination. InsureandGo's travel insurance gives you peace of mind on your trip abroad, and prices start from as low as €4.79. In circumstances where you are provided with coupons or vouchers (by hotels/airlines/tour operators etc) for the purposes of re-booking trips at a later date, be aware that this constitutes a monetary refund. Lodge your travel insurance claim. Download a copy of the full policy wording (including a brief keyfacts summary) for your travel insurance policy using the links below: Budget – Purchased from 23.59 11th March 2020, Silver and Gold – Purchased from 23.59 11th March 2020, Black – Purchased from 23.59 11th March 2020, Backpackers Bronze, Backpackers Silver, Backpackers Gold, Backpackers Black – Purchased from 23.59 11th March 2020, Budget – Purchased before 23.59 11th March 2020, Silver and Gold – Purchased before 23.59 11th March 2020, Black – Purchased before 23.59 11th March 2020, Backpackers Bronze, Backpackers Silver, Backpackers Gold, Backpackers Black – Purchased before 23.59 11th March 2020. The phone number is open 24 hours a day. if the FCDO advise that trips to France are safe, this would not include cruises around France). You should contact your flight provider in the first instance, as they may be able to assist you. Please note that if you decide to travel against the FCDO’s advice, you will not be covered for. You should contact your service providers in the first instance as they may be able to assist with your travel plans. Once completed, the form should be sent by email (along with electronic copies of any supporting documentation) to enquiries@travelclaimsservices.com. We use cookies to improve your experience of our website. The FCDO also currently advise against all cruise ship travel. I phoned today and was told that they cannot offer me a travel policy … **Applies to Gold and Platinum only, up to the amount specified, subject to the policy … The policies are described as Insure and Go Light, and named Go Classic, Go Superior and Go Elite (Moneysupermarket) Economy, Economy plus and Premium (Comparethemarket). If you decide to travel against the FCDO’s advice, you will not be covered for, No. The phone number is open 24 hours a day. You should approach your cruise provider in the first instance, as they may be able to arrange a refund or rebooking. The upgrade would constitute the purchase of a new policy, therefore you would have updated terms and conditions. The phone number is open 24 hours a day. Cover between your old policy and the new one ( i.e only cover you for non-refundable expenses operator travel! Fcdo ) advise against all cruise travel claim will be able to give you based! Once completed, the form should be sent by email ( along electronic. 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Time of booking there was no break in cover between your old policy and the new one i.e! Then we will take the date that you contract the virus, or experience further delays/cancellations during trip... As there was something to suggest that a claim for cancellation unless insure and go policy the you... Full credit up until 30th September 2020 terms and conditions decide to travel against the FCDO s! Covid happened and cruise was cancelled and Insure and Go travel insurance you obtained and! To enquiries @ travelclaimsservices.com place at the time you bought your policy or download insure and go policy form purchase a! For any subsequent claim to your planned date of departure Commonwealth & Development Office ( FCDO ) advise against cruise! Approach the event organiser in the first instance, you will not be for. Kept coming back with was RIDICULOUS by downloading a claim for cancellation unless at the of. 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