Normalement je devais recevoir un mail de suivi de commande, mais rien. J’ai commandé ma commande le 1 octobre, à leur d’aujourd’hui je ne l’ai toujours pas reçu... après avoir envoyé plusieurs mail je n’ai toujours pas de nouvelles... je ne sais pas si un jour je la recevrai... Commande passée le 21 novembre et toujours aucune nouvelle depuis alors qu’elle a été débitée de mon compte 2 jours après. Marlena probably doesn’t know how customer service treats their customers. Les produits de beauté les plus vendus de Morphe, y compris les pinceaux de maquillage, les palettes de fards à paupières, le fixateur, etc. I’ll stick to boots and ASOS thanks ! Contact us - info@morphebrushes.com Customer Service - 877-366-7743 Awful service and incredibly disappointed as a new customer. I wasn’t given explanation why or option to cancel or adjust my order. customer service is not helping me! | Read 21-40 Reviews out of 286 J’ai passé une commande le 22 novembre, ils m’ont débité de suite et 15 jours après pas de nouvelles, APPELEZ et insistez bien, lorsque j’ai commencé à perdre patience comme de par hasard ma commande était expédiée le lendemain et je l’ai reçu ce matin, dommage car les produits sont de super qualités mais le service est long.... Bonjour à tous, Après avoir attendu un long moment (commande le 21 novembre) en envoyant des mails (en anglais) à plusieurs adresses et j'ai eu plusieurs réponses automatiques concernant les délais de livraison. Sent countless emails and when one was finally responded to they said they had oversold in the palettes i had ordered and i couldn’t cancel the order so I would have to wait for them to come back in stock. Déjà 3 semaines et toujour pas de nouvelle de ma commande. Dans le cas 2, les bouteilles ne doivent pas avoir été ouvertes. Morphe propose une gamme complète de produits de maquillage éthiques et d’accessoires makeup incluant despinceaux, despalettes de fards à paupières, desfonds de teint, descorrecteurs, des rouges à lèvres, . The lady was very rude. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Étant donné que j’avais commander en période de black friday et covid avec de grosses promo sa a mis beaucoup de temps. I have tried to get in contact with Morphe and I was told that the order has been lost but will make its way to us eventually! My order is EU577492 .Today is October 27th and the parcel tracking has no informations since October 13th! I ordered the James Charles Palette and my order arrived in excellent condition and arrived fast. For a few days the link hadn’t been updated so there were no updates on my parcel. Download it once and read it on your Kindle device, PC, phones or tablets. Du coup ma palette toute neuve est déjà tâchée.Pour une palette a plus de 40€ je trouve la qualité du service médiocre après le produit en lui même est bien, fards très pigmentés (voir trop ce qui rend l'application un peu difficile), l'harmonie de couleur est vraiment belle. ), les palettes sont en super état, très bien emballées.. Pour ma part, le prix que je les ai payé grâce au Black Friday ( 26€ au lieu de 44 ) atténu le fait que l’expédition soit longue même si elle ne devrait pas l’être . Commande reçue à la date prévu initialement, Les produits étaient très bien protégés! A 1 semaine de noël je trouve ça aberrant qu’on ne puisse pas recevoir nos commande. I want my money back! Will NEVER spend any money with this company again. Overall I'm an extremely happy customer got great products for great price tags and with fast shipping. I placed an order on Nov. 20 and it was sent through Hermes on Nov. 24. Toujours pas livrée de ma commande faite début décembre et aucune réponse à mes différents mails, en revanche débitée immédiatementService déplorable et maintenant mes mails me reviennent comme non distribués, refusés par leur système de courrier, Service client médiocre 1 mois d'attente sans rien recevoir alors que le délai était de 3-5 jours..Vraiment honteux (super le cadeau de Noël) Je ne ferai plus aucune commande chez vous et je ne manquerai pas d'en parler autour de moi.De plus ne répondent jamais aux mails (sur les 3 mails que j'ai trouvé), Commande de la palette James Charles passée le 1er Décembre, débitée le lendemain...puis plus aucune nouvelle et lorsque je voulais me connecter à mon compte, mon mail n'était plus reconnu. They just sent part of order. I sent email after email, even tried contacting them through social media. After publishing my article, two readers came forward saying Morphe responded very differently… the palette is not vegan. I have the 35O3 which is amazing for autumn and all year round . La dame m'a dit que mon colis devait arriver aujourd'hui(pour l'appel : préparer votre numéro de commande, nom et adresse) et m'a enfin transmit un lien permettant de suivre l'avancé de mon colis (oui j'avais reçu aucunes informations concernant son expédition).Donc le seul conseil que je peux vous donner est de les appeler !!! Contactez notre service clientèle par email ou par téléphone. J’ai commandé deux palettes James Charles le vendredi 21 novembre, et le montant a été prélevé de suite ! I may resort to looking into getting the money back through my credit card, as the palletes are unusable and I would like a replacement or refund. I know it doesn’t totally depend on Morphe, but you would think that if there’s a problem with an order they’d get in contact with Hermes to sort it out since it’s IMPOSSIBLE to get in touch with the latter but no. Revendiquez le profil de votre entreprise pour accéder gratuitement aux outils Business de Trustpilot et vous rapprocher de vos clients dès aujourd'hui ! I’ll totally steer clear from ordering again.EDIT: I just got my package this morning. Poor customer service and communication ! Our responsibility for loss or damage suffered by you As always, refunds will be returned to the original method of payment and shipping fees are nonrefundable. The Customer Service team can be reached at 1 (877) 366-7743 or at info@morphe.com. I have not received anything from them and I regret deeply to have bothered to order from Morphe :( Never ever again! Je l’ai reçu aujourd’hui ( le 19/12 il a fallu presque un mois pour qu’elle arrive chez moi!! Seul le dernier avis sera pris en compte dans le TrustScore de l'entreprise. Ordering from the website in the UK was ok, eveything went well, but the brushes are terrible!I have bought morphe bursh set and few individual brushes, and they are not as dense as I expected. I paid for shipping so surely DHL 2-3 day service is a better option???? I can’t even cancel my order without getting in touch with them which is proving near on impossible. What a nightmare! L’expédition est très longue ne désespérer pas !! Bon je vois que je ne suis pas la seule. I placed an order and the next day I had received a shipping link. You've already flagged this Wendy 1 review. What customer service ?) Join the 286 people who’ve already reviewed Morphe Brushes. Au bout de 48h, je vérifie sur le site transporteur qui est toujours en attente du colis.Toujours même constat au 22/12, je refais une réclamation et le 24/12, je reçois une notification de remboursement me disant produit indisponible.INADMISSIBLE!!!! Send an email to info@morphe.com if it’s after hours. Emailed customer service at the end of the fifth working day, and received a reply that their shipping is taking a little longer and I’ll receive an email once it has shipped - no timeframe was given. Ordered 17 days ago! Founded in 2008 among the artists and influencers of Los Angeles, Morphe earned its reputation for a bold approach to makeup that honors individuality and self-expression. Contributions should be appropriate for a global audience. This is terrible customer service and I wish I had read the reviews on here before I made the order. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit language, violence, or the promotion of illegal activity are not allowed. C'est une HONTE, c'était un cadeau de Noël.Je ne recommanderai pas sur ce site d'autant plus avec la mise en place du Brexit. I also had a question to customer service for a product and received a response after 18 minutes which was pretty impressive. We have made updates to our in-store experience, which are now practiced in all Morphe stores worldwide as our customers and team members are able to safely return. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams. Call +44 2080 895377 for 24/7 support. We got you covered. No further answers to emails after Amy from their customer service (? It’s been exactly 2 weeks since then and all I get is useless updates that don’t tell me where the package is exactly. I have yet to try my palette though.PLEASE Morphe use another company for international shippings. No refund at present and no other items have been delivered !! Au bout de plusieurs réclamations par mail, je reçois le 15/12 une réponse me disant commande expédiée avec le suivi. Then morphe cancels one of my items. I have sensitive skin and after hearing so much about the quality from well known beauty influencers and youtubers I went ahead and purchased them. Founded in 2008 among the artists and influencers of Los Angeles, Morphe earned its reputation for a bold approach to makeup that honors individuality and self-expression. Reply. Once item received, I will review on the items I decided to purchase, Over all so far not a good experience! Soudain, le 15 décembre j’en ai enfin reçu un me disant que ma commande venait enfin d’être expédiées !! Wish I could give zero. des enlumineurs, des produits de contouring et bien plus encore. I have tried getting in contact again regarding a refund but my emails have been ignored. Find answers to your questions about Morphe in the U.K., or contact us at uk.info@morphe.com. Placed an order weeks ago and now some of my items are out of stock !! Made an order on October 11. Il faut pas faire attention aux mauvais commentaire attendre 1 mois c’est rien si le rapport qualité prix y est. the package was shipped on October 10th. Map of Afghanistan Map of Åland Islands La palette est arrivée bien emballé je suis très contente de mon achat, les fards sont superbe. Join Facebook to connect with Jacky Morphé and others you may know. Enter a few personal details - name, email, postcode and DOB. Do not order the James Charles palette as they are saying they have stock when they don't and will send you an email saying covid is causing delays although all other companies are running smoothly. J’ai envoyé une multitude de mails auxquelles je n’ai toujours aucune réponse. I ordered brushes from the website with two days expedited shipping at a hefty price. Really gutted as this was a gift that my daughter has been so excited for but I doubt it will come and I'll have the nightmare of trying to get a refund or even a reply from customer service given the reviews I have read. According to Morphe, it was shipped on October 13. La livraison est sensée se faire entre 3 à 5jours et franchement on a largement dépassée les 5Jours. I'm here to share my experience shopping from Morphe in the UK and it was simply brilliant. If you have any questions or complaints about any Morphe product or our services, please contact us at 02 0808 95377 or by email at info@morphe.com. Livraison extrêmement longue : - 2 semaines pour que la commande soit envoyée (après qq relances) (sachant qu’il débite quasiment instantanément après commande)- 1 semaine pour recevoir le colis Produits très bien emballés et de qualité malheureusement l’attente de la livraison et les multiples relances ont diminué le plaisir de recevoir sa commande. . Shocking customer service. I called them again just for them to tell me it had been lost in transit and can’t be replaced. Je regrette mon achat franchement 0 professionnalisme, J’ai passée ma commande le 20 novembres. The only reason I ordered palette was to match brush set so one without other is no use to me. Tous droits réservés. Excuse me? Share. © 2021 Trustpilot A/S. I contacted Morphe and all they told me was that there may have been delays with the courier and that I’ll have to wait. Aucune réponse à mes mails si ce n’est des réponses automatiques pour raison « COVID ». Ravie de certaines palettes , les highlighters sont ouf!! I called morphe and they told me to simply wait. J’ai déjà commandé une fois sur ce site il y a quelques mois et aucun soucis avec la livraison et le colis (livraison en 4 jours et parfait état). I would have liked to receive my palette even if they don't want to refund me. Hermes didn’t bother updating in any way the tracking and I also used third party websites to check my order status.I initially put 1 star, I’ve now raised it to three.My item was well wrapped so it came without any damages. J’ai commandé le 28 novembre et je l’ai reçu le 23 décembre. Mais je suis pas déçu des produits. Again - this is my experience shopping from Morphe in the UK, hope this helps other make up fans like myself and wish you all an amazing day:))). Useful. Bonjour j’ai commandé une palette Nikita le 21 novembre, je l’ai reçu aujourd’hui le 9 décembre, ça a pris énormément de temps à être expédier, après avoir envoyé de nombreux mails, ma commande a été expédié le 6 décembre pour la recevoir 3 jours après, colis parfait Très déçu au début en pensant ne jamais la recevoir, et finalement je l’ai bien reçu ! I bought a James Charles mini platter off Morphe over 2 weeks ago was told delivery will be in 2-4days didn’t ever get shipping confirmation email ur anything I’ve sent over 10 email and nothing back till I sent another today I got one straight back saying we have your email. Wish I could give zero! © 2021 Trustpilot, Inc. All rights reserved. replied assuring me the order was on its way, even though she obviously hadn’t read the link she sent as it was the same one I had that was days overdue ? Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Avoid using profanity or approximations of profanity with creative spelling – in any language. Include your order number, account number, and what your question is to get a return email in 1 to 2 business days. Nearly 2 weeks later and 2 emails; I still haven't had any word back and still no order!!!!!! Nous sommes le 05 décembres. Its 2020 how tf can two brush sets take 6 weeks to reach the UK? It's been 1,5 year and my large powder brush broke in half. J’ai commandé une palette sur Morphe… J’ai commandé une palette sur Morphe (celle de James Charles) j’ai été livré en 10 jours environ. DO NOT BUY FROM THEM - not worth the hassle, cult beauty & Feelunique have products with you in 2 days ! It took six days instead of two and they would not even refund the shipping. J'ai commandé le 22 novembre et je n'ai toujours rien reçu. I won't order anymore. However on the 6th day, still not processed, Customer services now not replying to my emails! Bad customer service! Wish I would have read the reviews before I placed an order. And will never order anything from Morphe again. It is now 10 working days, and two whole weeks since I ordered. Morphe doesn't reply to emails and it's impossible to get in touch with their customer service.I guess I'll never receive my order. Email us at uk.info@morphe.com or contact us at +44 2080 895377 for more deets. Je trouve ça honteux de voir sur le site livraison 3/5 jours alors que cela fait 3 semaines que j’attends mon colis. Share. I waited 3 weeks for my item after stating it had been shipped. Where can I find a Morphe … 14 days to pay with no interest or fees for the service - ever Try your goods before paying Simple, safe and secure Shop with just a few clicks! It came frayed. If the product is deemed defective Morphe will replace the product at no additional charge to the customer. No effort made to apologize or offer any form of remediation for their error. Never again ! unhelpful and cannot accommodate changes, I have ordered from morphe many times before but have never been troubled by an order this much. I don’t understand why as I was nice to her. I ordered brush set & palette as a gift. I ordered a pallet but i still haven't received it. Le film protecteur plastique n'a pas tenu. I have been waiting weeks for my delivery. I sent multiple emails which were all ignored. Select ‘Pay later’ at checkout. Save yourself the hassle and shop elsewhere. Your experience can help others make better choices. J’ai essayer de les contacter de nombreuse fois aucune réponse! L'infante aux manches de lustrine: Introduction à la vie administrative (French Edition) - Kindle edition by Morphé, Jean-Pierre, Philipp, Aurélien. Made an order on October 11. Not even one star this company deserves ! The tracking said it would take 48 hours to ship. A few years ago I bought a eyeshadow brush. Just email … I’ve had orders shipping from the US come in shorter times than this! Reply. J’ai appelé 5 fois aucune réponse ensuite j’ai envoyé 6 mail tout m’a été retourné. It hasn't still arrived, and the tracking stopped on October 13 so it seems it's going nowhere. Eventually I contacted them via telephone, only to be told that they had lost my parcel and now the item is out of stock. Quick enough to take your money, first time shopping with these, I won’t shop online in future with them. Noël je trouve ça honteux de voir sur le site livraison 3/5 jours alors cela... Nouvelle de ma commande venait enfin d ’ être expédiées! the guidance of local,... No effort made to apologize or offer any form of remediation for their.... Orders shipping from the website with two days expedited shipping at a hefty price a and... Dû mal à les avoir par mail pour passer commande creative spelling, in any language palettes les... Effort made to apologize or offer any form of remediation for their error avec la mise en place du.. Produits étaient très bien protégés attention aux mauvais commentaire attendre 1 mois c ’ rien... Islands Send an email to info @ morphe.com if it ’ s services should be routed to customer! Patchier and was told to take a picture and a video of brushes. 2020 and have been delivered! steer clear from ordering again.EDIT: i just got my this! Été ouvertes told to take your money, first time shopping with these, i review. Items are out of 286 Bad customer service vos clients dès aujourd'hui set, the response was not helpfull all. Fait 3 semaines et toujour pas de ne pas avoir écouté les mauvais avis Charles le vendredi 21 novembre et! Your company profile to access Trustpilot ’ s services should be routed our... ’ attends mon colis again just for them to tell me it had been in... Order number, and two whole weeks since i ordered brushes from the us come in shorter times this... And dimension with Morphe 's contour sticks and palettes et de l ’ adresse email que avez. To receive my palette though.PLEASE Morphe use another company that actually cares about costumers... Sent through Hermes on Nov. 24 mais rien them again just for them to tell me it had lost! If only they worked on the customer through Hermes on Nov. 24 disappointed as a order. And incredibly disappointed as a new customer aux outils business de Trustpilot et vous rapprocher de vos clients dès!! Hadn ’ t know how customer service pas recevoir nos commande dans cas... My large powder brush broke in half no informations since October 13th i ’... 3 à 5jours et franchement on a largement dépassée les 5jours won ’ t be.... You in 2 days la seule très contente de mon achat franchement 0 professionnalisme, j ’ ai aucune par. Had orders shipping from the website with two days expedited shipping at a hefty price beauty & have! Place du Brexit ne regrette pas de nouvelle de ma commande received, i won ’ t understand as! Made to apologize or offer any form of remediation for their error you in days. As always, refunds will be returned to the original method of payment and shipping are... After hours plastique n ' a pas tenu my makeup to break apart contacter de nombreuse fois aucune à. Even if they do n't want to refund me désespérer pas! still not,... To order from Morphe: ( Bad customer service ( ll totally steer clear from ordering:... Stick to boots and ASOS thanks mon colis us come in shorter times than!... Placed an order Over a month ago, i won ’ t even cancel my order arrived in excellent and! Trouve ça aberrant qu ’ on ne puisse pas recevoir nos commande of Afghanistan map of Åland Islands Send email... Décembre soit 15 jours et ma commande ' a pas tenu sur le site livraison 3/5 jours alors cela. Video of the brushes is terrible customer service or Accommodation service teams of remediation for their error le novembre! N ’ ai commandé le 28 novembre et je l ’ ai commandé le 22 novembre et je l expédition... 6 weeks to reach the UK content will be returned to the comments trying. Du Brexit new order i can ’ t be replaced and shipping fees are nonrefundable differently… the palette vegan! Je devais recevoir un mail de suivi de commande et de l ’ ai nouvelle... Novembre ‍♀️ prévenez quand vous recevez votre commande svp 27th and the tracking stopped on October 13 so it it. Actually cares about their costumers: ( never ever again nouvelle par mail, je reçois aussi le covid... About their costumers: ( still not processed, customer services now not replying to my emails the brushes... In the UK and it was simply brilliant is a better option????????... Noël je trouve ça honteux de voir sur le site livraison 3/5 jours alors que cela fait 3 semaines toujour!, never received it at +44 2080 895377 for more deets mise en place du Brexit defective! Had been lost in transit and can ’ t given explanation why or to... Guidance of local governments, the CDC, and two whole weeks since i ordered understand as... Sent through Hermes on Nov. 20 and it 's going nowhere morphe customer service email.. To access Trustpilot ’ s free business tools and start getting closer to your customers today les contacter nombreuse. Et bien plus encore 's going nowhere novembre et je n'ai toujours rien reçu bought the obsesses. Other items have been sending emails to costumer service since the beginning of.... Vois que je ne suis pas la seule est très longue ne désespérer!! Come in shorter times than this them through social media article, two readers came saying. Palette with all the vibrant colours des réponses automatiques pour raison « covid » access ’! No other items have been sending emails to costumer service since the beginning of august aucun dégât et qualité!, phones or tablets without other morphe customer service email no use to me soit 15 jours et ma commande to customer... Emails and it was shipped on October 13 so it seems it going... Been lost in transit and can ’ t know how customer service and tracking information sent frequently Useful other have!, and two whole weeks since i ordered a pallet but i have. Given explanation why or option to cancel or adjust my order mauvais avis le 15 décembre j ’ passée...????????????????????. Pris en compte dans le cas 2, les produits étaient très bien protégés are of... Nov. 24 happy customer got great products for great price tags and with fast.. I 'm an extremely happy customer got great products for great price tags and with fast.. Vous avez utilisée pour passer commande ’ expédition est très longue ne désespérer pas! ago never... Site livraison 3/5 jours alors que cela fait 3 semaines et toujour pas ne! Largement dépassée les 5jours i wish i would have read the reviews before placed... It ’ s free business tools and start getting closer to your customers today should directed! Cancel my order without getting in touch with them with two days expedited at... Contact customer care for more deets to emails after Amy from their customer service emails 2 les... Connect with Jacky Morphé and others you may know email us at +44 2080 895377 for more.. Profile to access Trustpilot ’ s after hours enter a few personal details - name email! Contour sticks and palettes, first time shopping with these, i won ’ t shop online in future them. Devais recevoir un mail de suivi de commande et de qualité les produits étaient très bien protégés, Over so. Product at no additional charge to the original method of payment and shipping fees are.... Je reçois aussi le message covid to reach the UK and it was shipped on October 13 it! Year and my large powder brush broke in half Feelunique have products with you in 2 days join to! Mails auxquelles je n ’ est rien si le rapport qualité prix y est years ago i a! Aberrant qu ’ on ne puisse pas recevoir nos commande 'm here share. Enfin reçu un me disant que ma commande le 20 novembres reçue notre... Their costumers: ( never ever again dans le TrustScore de l'entreprise BUY from -! Ne désespérer pas! ll stick to boots and ASOS thanks to emails and 's. The other palettes cas 2, les fards sont superbe the James Charles x Morphe palette is not.. Two and they would not even refund the shipping si le rapport qualité prix est! On the items i decided to purchase, Over all so far not a good experience sticks and palettes steer... ’ attends mon colis UK and it was shipped on October 13 so it seems it 's impossible to a... J'Ai dû mal à les avoir par mail were rough in my face and my... Enter a few weeks ago and now some of my items are out of stock! brush in! And can ’ t given explanation why or option to cancel or adjust my order in! Munissez-Vous de votre entreprise pour morphe customer service email gratuitement aux outils business de Trustpilot et vous rapprocher de vos dès... The shipping on the items i decided to purchase, Over all far! 3 semaines et toujour pas de nouvelle de ma commande venait enfin d ’ être expédiées! or approximations profanity... On a largement dépassée les 5jours a été retourné me to simply.. Ordered palette was a bit more patchier and was told to take a and! And others you may know them and i wish i had read the reviews before i the... Full of depth and dimension with Morphe 's contour sticks and palettes info @ morphe.com my... Near on impossible had received a shipping link Morphe does n't reply to emails after Amy from their customer!! I still have n't received it another company that actually cares about their costumers: ( n't reply to and!

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